In the rare case that an item is received damaged, we will work to remedy your order when proof of damage is provided. Any orders marked as delivered, but not received by customer should be addressed directly with the mail carrier. Please email customer service at info@wesandroh.com or submit an inquiry here within 24 hours of receiving a damaged or undelivered order with any supporting documentation. Please allow 24-48 hours for a response (excludes weekends and holidays).